Frequently Asked Questions


What Delivery Methods Are Available?

Free/paid delivery from our warehouses in Colombo via Pronto, Prompt XP, FedEx or CityPak etc.

Do You Ship Internationally?


How Long Will It Take to Get My Package?

In many orders, the Estimated Shipping Time may vary between 2-5 Business days. for more info


What Payment Methods Are Accepted?

Our payment gateway powered by Payhere( Which supports card payment and LankaQR etc. If you suspect about our site's security or our payment policies. We strongly advise you to read Payhere Policies or Contact our support agent

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: * The item you ordered did not arrive within the time promised by the seller. * The item you received was not as described. * The item you received that was assured to be genuine was fake.

Order & Retunrs

How do I place an Order?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How Can I Cancel or Change My Order?

After you placed an order, there are no way back, but if you still need to change. please email or chat with our agent before the order dispatch to delivery.

Do I need an account to place an order?

Yes, And it is free. After you order a product, we need to tack the order until it come to your doorstep. So, Having account is very important.

How Do I Track My Order?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

How Can I Return a Product?

You can refund or return a product if it is under these circumstances

To ensure that you have the ultimate shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail to info (at) We will respond as soon as possible.

We’re Here to Help ! Contact us

LAST UPDATED: JANUARY 01, 2022. reserves the sole rights to make any changes to these polices/terms/conditions at any time without prior notice.

INNOVATIVE SOLUTIONS PROVIDER is not responsible for the content or functionality of third-party websites linked from our site.

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